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Customer Experience Metaphors Offer Wealth of Insights
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Podcast: Improving Customer Experience
Rank: #2246
Category: Business > Management & Marketing
City: SF Bay Area
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How to access the 80% of customer communication that is nonverbal, and the 95% of customer experience thought, emotion and learning that occur in the unconscious mind. From the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (3:12) - Sign-up for ClearAction Newsletter.


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Title: Customer Experience Metaphors Offer Wealth of Insights
Author: Lynn Hunsaker
Description: How to access the 80% of customer communication that is nonverbal, and the 95% of customer experience thought, emotion and learning that occur in the unconscious mind. From the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (3:12) - Sign-up for ClearAction Newsletter.

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