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Customer Survey Metrics: Are They Really Satisfied?
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Podcast: Improving Customer Experience
Rank: #2246
Category: Business > Management & Marketing
City: SF Bay Area
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How an online retailer improved customer experience, revenue and profit by analyzing bottom-box survey responses. From guest blogger Michele Goetz at the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (4:00) - Sign-up for ClearAction Newsletter.


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Title: Customer Survey Metrics: Are They Really Satisfied?
Author: Lynn Hunsaker
Description: How an online retailer improved customer experience, revenue and profit by analyzing bottom-box survey responses. From guest blogger Michele Goetz at the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (4:00) - Sign-up for ClearAction Newsletter.

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