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| Podcast: | Improving Customer Experience |
| Rank: | #8213 |
| Category: | Business > Management & Marketing |
| City: | SF Bay Area |
| Title: | Actions Speak Louder Than Words |
| Author: | Lynn Hunsaker |
| Description: | Customers know they can't judge a book by its cover. The essence of great customer experience is consistently delivering your brand promise. From the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (3:42) - Sign-up for ClearAction Newsletter. |