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What IS Customer Experience?!
| Podcast: | Improving Customer Experience |
| Rank: | #2246 |
| Category: | Business > Management & Marketing |
| City: | SF Bay Area |
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You probably hear lots of “customer …” phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related. Includes in-depth definition of CEM - customer experience management. From the blog Improve Customer Experience http://customer.ology.com. (4:51)
| Title: | What IS Customer Experience?! |
| Author: | Lynn Hunsaker |
| Description: | You probably hear lots of “customer …” phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related. Includes in-depth definition of CEM - customer experience management. From the blog Improve Customer Experience http://customer.ology.com. (4:51) |
