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Customer Retention Begins With Trust
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Podcast: Improving Customer Experience
Rank: #4060
Category: Business > Management & Marketing
City: SF Bay Area
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Trust is the foundation for long-term productive customer relationships. Customer involvement is essential, yet prevention of customer hassles is even more important. See presentation slides at http://www.slideshare.net/clearaction, and blog at Customer Experience Optimization for related resources. (18:37)


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Title: Customer Retention Begins With Trust
Author: Lynn Hunsaker
Description: Trust is the foundation for long-term productive customer relationships. Customer involvement is essential, yet prevention of customer hassles is even more important. See presentation slides at http://www.slideshare.net/clearaction, and blog at Customer Experience Optimization for related resources. (18:37)

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