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| Podcast: | Improving Customer Experience |
| Rank: | #8213 |
| Category: | Business > Management & Marketing |
| City: | SF Bay Area |
| Title: | Proactive Customer Experience: Cisco's Anu Ranganath |
| Author: | Lynn Hunsaker |
| Description: | Interview with Anu Ranganath, Cisco Systems Global Customer Engagement Program Manager for Quality Initiatives. Definitions and examples of Customer Experience, Brand Promise, Customer Touchpoints and Loyalty Value. From www.blogtalkradio.com/customerexperience. Related information at Customer Experience Optimization blog. Sign-up for ClearAction newsletter. (12:59) |