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Strengthen Customer Relationship Through Customer Engagement
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Podcast: Improving Customer Experience
Rank: #4060
Category: Business > Management & Marketing
City: SF Bay Area
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Examples of customer engagement using Twitter, wikis, online communities, social network sites, and customer testimonials on flip phones. Examples from Comcast, Microsoft, Blackbaud, 3PAR, Intuit, Fox, Dell. From the blog Customer Experience Best Practices at http://customerexperience.vox.com (3:22) and the webcast Customer Retention Strategies (18:37).


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Title: Strengthen Customer Relationship Through Customer Engagement
Author: Lynn Hunsaker
Description: Examples of customer engagement using Twitter, wikis, online communities, social network sites, and customer testimonials on flip phones. Examples from Comcast, Microsoft, Blackbaud, 3PAR, Intuit, Fox, Dell. From the blog Customer Experience Best Practices at http://customerexperience.vox.com (3:22) and the webcast Customer Retention Strategies (18:37).

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