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Improve Customer Experience by Eliminating Customer Focus Boundaries
| Podcast: | Improving Customer Experience |
| Rank: | #9590 |
| Category: | Business > Management & Marketing |
| City: | SF Bay Area |
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'Customer-focus is important for certain job roles, but for other roles, we rely on our own wisdom.’ This is poisonous thinking when some parts of your company are excused from customer-focus. From the blog Customer Experience Optimization. (2:47)
| Title: | Improve Customer Experience by Eliminating Customer Focus Boundaries |
| Author: | Lynn Hunsaker |
| Description: | 'Customer-focus is important for certain job roles, but for other roles, we rely on our own wisdom.’ This is poisonous thinking when some parts of your company are excused from customer-focus. From the blog Customer Experience Optimization. (2:47) |
